CIO interview: Lisa Heneghan, chief digital officer, KPMG

KPMG UK’s digital leader says that in her 25-yr profession she has never known a more titillating time to work in IT

Karl Flinders


Published: 05 Oct 2021 16: 00

Taking heed of digital transformation, embedding a digital-first corporate tradition, using profession paths for technologists and rising style are all allotment of Lisa Heneghan’s role as chief digital officer at KPMG UK.

All this after on the muse atmosphere out on a profession roam within the retail sector: “I thought the retail industry used to be the set for me, though I swiftly realised it wasn’t,” she says. “I don’t have a stage and my background used to be a administration coaching course at Harrods.”

The most efficient purpose she ended up in expertise used to be because her father had a business selling peripherals to PC makers, Heneghan tells Computer Weekly.

After working with him, she then continued in IT, spicy to tech firms similar to EMC, Solar and Oracle – one thing she did for roughly 15 years.

It used to be about 18 years within the past, on the recommendation of a few of her purchasers, that she moved into educated companies, joining Deloitte, where she spent seven years sooner than foundation her time at KPMG.

These days, she heads up KPMG’s internal and customer-facing teams of technologists, supporting the within digital method and KPMG’s purchasers of their digital journeys.

She is on the executive committee, with duty all the intention in which via expertise and a shopper-facing group of technologists made up of 2,000 other individuals, with an enterprise-extensive expertise group that does internal expertise.

KPMG’s digital transformation

A wide deal of her time is engaged in KPMG’s have digital transformation, with “a wide transformation agenda”.

“My focal point on our internal transformation agenda has been on the muse sorting out the foundations, making sure you have gotten got all of the stuff you have gotten got to underpin transformation from each a expertise and functionality point of peep, which for us entails with out a doubt using towards the cloud.”

Section of her method has been to present some autonomy to business departments via inserting chief expertise officers (CTOs) in every department of the business.

But embedding digital pressure in departments does no longer discontinue there. These business unit CTOs are supported by a neighborhood of group, is named “digital ninjas”. Heneghan says here’s allotment of KPMG’s method to faucet into its demographic.

This has helped KPMG change its tradition. “We have about 900 digital ninjas in our organisation and these are other individuals that sit in numerous business departments, have a ardour for expertise and the use of it, realize the business they’re in, and would perhaps additionally swiftly adapt to make use of the [digital] instruments we present,” she says.

Discovering the latest IT expertise

Whereas digital ninjas on the whole reach expertise as an add-on to their standard role, KPMG is gentle eager to bag the latest IT expertise on the market.

Heneghan says technologists would perhaps additionally gentle no longer feel they’ll likely be invisible engines at KPMG, but have profession development opportunities that weren’t available within the past.

“One thing that has with out a doubt shifted for us is using profession paths for technologists,” she says. “About 10 years within the past – even five – I don’t bear educated companies firms had been honest appropriate at turning in educated profession paths for technologists. But we make this significantly higher now and other individuals make join us because they are making an strive to be technologists.”

Heneghan hopes opportunities will appeal to style as she realises, as an instance, that no longer enough of the folks joining expertise departments are ladies folks. Altering here’s considered one of her passions.

“Whenever you happen to peer abet to the 1980s after I started my profession in expertise, there wasn’t a single female role model,” she says. “It is a extremely different landscape now, with many ladies folks in senior roles leading expertise at a few of the supreme firms, but you continue to have some intrinsic boundaries in phrases of how ladies folks leer expertise.”

KPMG is investing within the ladies folks in IT of the future, with work in schools to “change the peep of what anyone that works in expertise is esteem”, says Heneghan.

It has an initiative known as IT Her Future, which has been running for five years, which Heneghan says has transformed KPMG’s recruitment of girls folks. General, supreme below 50% of the company’s technologists are ladies folks.

“We peer at key parts of how we recruit, the appropriate method to take ladies folks in IT and the appropriate method to attend them growth their profession, which may additionally be slower for ladies folks in expertise,” she says.

It is no longer supreme about females, but style, she says, because if we’re making an strive to carry the supreme solutions for purchasers, this has to come into play.

Heneghan’s message is that the IT sector is more rewarding than ever. “I bear it’s miles the most delightful time in my 25-yr profession to be in expertise,” she says. “Long gone are the times when the CIO or head of workmanship is hidden in a depressed room and most efficient introduced out when one thing goes unsuitable. Now is a wide time to be in expertise and I express very lucky to have the role I have.”

Digital transformation top of the agenda

In phrases of purchasers, Heneghan says digital transformation is on the tip of the agenda, and so that they are in a journey.

“Every conversation that you have got got gotten got with a COO [chief operating officer] or CIO is set digital transformation of some invent, and the style that it has with out a doubt modified is within the must carry outcomes in a transient time for organisations,” she says.

“Long gone are the times when businesses express they are making an strive to embark on an enterprise transformation programme that’s going to last three years and heed several hundred million. In fact, what they are eager to make is pressure change in a transient time, so that they are having a peer to us to carry pre-configured solutions, 80% of the reply, as antagonistic to building one thing uniquely and completely crafted for them.”

The shipping of IT-based mostly completely transformations has modified based mostly completely on quiz, with used outsourcing and contracts on the whole unrecognisable, says Heneghan. “I would perhaps perhaps much less call it outsourcing, rather a seller ecosystem where the cloud is the norm and expertise is a utility,” she says.

But here’s presenting contemporary challenges, with the complexity of that present change rising. “I bag I’m talking to purchasers so much about how they’ll safely prepare that ambiance, particularly as we’re in a global where the menace of cyber assault is high,” says Heneghan.

Read more on IT architecture

Related Articles

Back to top button
%d bloggers like this: