A dialogue board put up, locked and pinned to the conclude of the game’s forums, has for the final 24 hours had Splinter Cell fans pondering that they were in for some drastic punishment in the occasion that they persevered sending in make stronger tickets.
Ubisoft representatives now say Kotaku that the put up had been written by a user impersonating a Ubisoft employee, no longer a member of the make stronger group. It has been deleted, with the participant liable for the feedback now also banned.
We feel sorry concerning the error, and apologise for the confusion. The fresh story follows.
Contemporary Myth: Splinter Cell: Blacklist used to be the final true Splinter Cell sport to be launched and, I’m sorry to remind all people, that used to be eight years ago. Nonetheless, it composed has some fans, who’ve banded together sufficient to unquestionably piss Ubisoft’s customer make stronger off.
The game’s multiplayer servers are broken at time of writing, and were for some time. Ubisoft is conscious of this, and has no interest in fixing them, for the reason that sport is so conventional. Nonetheless that hasn’t stopped fans from at all times asking about it anyway.
What’s distinguished about this case namely (since this must unquestionably occur the total time with traditional video games) is that Blacklist fans seem like spamming Ubisoft customer make stronger with requests to have it mounted. So grand so as that an organization e-book has posted that Ubisoft are going to originate banning gamers for submitting make stronger tickets concerning the servers.
In a put up titled “Concerning Online Connectivity Issues,” stickied and locked on the conclude of the game’s forums, the top of the Ubisoft Customer Relationship Center writes (emphasis theirs):
Hiya Splinter Cell Blacklist Followers,
It has been introduced to my attention by one in every of our personnel leads here at Ubisoft Customer Enhance that many customers were reporting points connecting with the Splinter Cell Blacklist companies and products when attempting to win admission to the multiplayer or cooperative facets of the game.
Leisure assured, we’re conscious of the reveal. Nonetheless, given the age of the game in ask, and the comparatively sluggish participant depraved, the game personnel has determined no longer to dedicate any additional resources into rectifying this effort.
It is for this motive that I must put a matter to you, our accurate gamers, to chorus from opening any additional make stronger tickets with regards to this effort. My personnel and I mustn’t have any input into the decision making route of of the game teams, and by persevering with to weigh down the make stronger personnel with effectively-identified and unsolvable points totally serves to cease other innocent gamers from receiving the instructed project fixing they deserve.
Any make stronger tickets submitted with regards to this effort in some unspecified time in the future will be met with a 7 day ban. In some unspecified time in the future of this length, you are going to be unable to win purchases thru the Ubisoft store, log in to Ubisoft internet sites, log in to your Ubisoft myth or play thru the Ubisoft Join client. Nonetheless, you’d composed play offline. Customer make stronger is maybe no longer in a job to purchase this ban.
Extra offenses will be met with a eternal ban.
To boot to, any customers stumbled on to be intentionally the usage of an earlier model of Ubisoft Join or Uplay launchers in provide an explanation for to workaround the reveal will be banned. Older versions of Ubisoft Join are no longer stable, and persevering with to win employ of them could result in safety breaches to your Ubisoft myth or Ubisoft as a complete.
Thank you in your working out on this matter.
Discover about, as any individual who works for a video video games internet sites, I’m about as sympathetic as anybody would possibly perhaps presumably also be here to the Ubisoft make stronger personnel’s predicament. When a nook of the on-line decides to slam you with messages it would possibly perhaps perhaps most likely presumably well even be a large pain in the ass, if totally from an administrative point of seek for (because the put up says, on this case it’s diverting folks’s time from extra actionable requests).
Nonetheless banning fans for seven days? And then threatening them with eternal bans, which would lock them out of no longer ethical the store but each and each on-line reveal of any and all of Ubisoft’s other titles? I win it, Blacklist is eight years conventional and no person used to be unquestionably enjoying it, but that is a pair of bullshit.
If the make stronger personnel unquestionably has “no input into the decision making route of of the game teams,” then with any luck the game teams can perceive this now and, in the occasion that they’re no longer ever going to repair them, ethical flip the servers off, saving all people fascinating a complete lot of heartache.
Update November 25, 1: 00am – The put up, having originally been stickied and locked to the conclude of the game’s forums, has now been removed.
Update 2, November 25, 1: 10am – An Ubisoft e-book tells Kotaku that the put up used to be made by an imposter, and has been removed. The fresh headline, and introduction to this story, has been modified to copy this.